FAQ's

Can I visit my child?

Yes, we have an open door policy and parents and family members are welcome to visit any time. However, we do ask for this to be arranged with the care staff to avoid any clashes with activities planned.

Can I phone whenever I like?

Yes, each residential area has their own direct line and you will be provided with this nunber when your child joins Oaklands Park.

Can I bring in my child’s own belongings such as bedding and toys?

Yes, bedrooms are always personalised and we welcome anything which will ease the transition from home to Oaklands Park.

What activities will they do?

We offer a range of activities from local walks, visiting parks to clip and climb and visiting local leisure centres. We have a ‘can do’ approach and will encourage participation in all activities with the right level of support.

How do you know what my child likes?

As part of the introduction to the residence, parents are asked to complete a care plan which is specific to their child and includes likes and dislikes, foods, bedtime routines, ways of communicating etc.

Do I need to register my child with the local GP or can we stay with our current doctor?

Your child can stay with the family GP, or if more convenient you can transfer them to the Dawlish surgery. This will be discussed during the admissions process.

What are the options with regards to our child seeing a dentist?

Young people can remain with the family dentist, alternatively, they can be seen by the school dentist. Again this will be discussed during the admissions process.

Do you work closely with the school staff?

Yes, we liasie closely with the school staff and share the writing of risk assessments and behaviour management plans.

How is behaviour managed?

Oaklands Park use Team Teach as a positive behaviour management programme where the emphasis is on de-escalation and distraction. Young people have behaviour management plans written between school and residence and agreed by parents and carers.

Are special diets catered for?

Yes, the kitchen do a very good job in providing a variety of food for special diets.

How do I make a compliment or complaint?

We encourage communication between school, residence and parents. As this is a two way process we would hope to deal with any issues as and when they arise, thus negating the need for a complaint. However, if you wish to make a complaint please contact either the head teacher (Mr Bob Pugh), deputy principal care (Mrs Karen Windeatt) or your care manager. Compliments are always welcome and can be made either in writing or verbally or using the Ofsted parent view.